Return Policy | Glowthpolishie

Our Commitment to Your Satisfaction

At Glowthpolishie, we take pride in crafting custom furniture that meets the highest standards of quality and craftsmanship. Because each piece is made specifically for you based on your unique specifications, our return policy differs from standard retail policies. We are committed to ensuring your complete satisfaction and will work with you to address any concerns.

Custom Furniture Policy

Nature of Custom Orders

All furniture pieces created by Glowthpolishie are custom-made to your specifications. This means each item is uniquely crafted based on your chosen:

Dimensions and proportions
Wood species and grain selection
Finish type and color
Upholstery materials and colors
Hardware selections
Design modifications and customizations

Due to the bespoke nature of our work, custom furniture orders cannot be returned for a refund simply due to a change of mind. However, we understand that circumstances may arise, and we are here to work with you.

Non-Refundable Orders

Custom furniture orders are generally non-refundable once production has begun. This includes:

Items made to your specific measurements
Pieces with custom finishes or stains
Upholstered items with your selected fabrics
Modified designs based on your requests
Special material orders placed for your project

Quality Guarantee

Craftsmanship Warranty

We stand behind the quality of our work. All Glowthpolishie furniture comes with a comprehensive craftsmanship warranty that covers:

Structural integrity of joints and connections
Quality of wood finishing and staining
Proper functioning of moving parts (drawers, doors, mechanisms)
Upholstery workmanship and attachment
Hardware installation and functionality

Warranty Period

Our standard warranty period varies by product type:

Solid Wood Furniture: 5-year warranty on structural components
Upholstered Pieces: 2-year warranty on frame and construction, 1-year on upholstery workmanship
Hardware and Mechanisms: 2-year warranty on functionality
Finishes: 1-year warranty under normal use conditions

Defects and Damages

Manufacturing Defects

If your furniture arrives with a manufacturing defect or does not match the agreed-upon specifications, we will:

Repair the defect at no additional cost
Replace the item if repair is not possible
Provide a partial or full refund if neither option is feasible

Manufacturing defects must be reported within 14 days of delivery. Please document any issues with photographs and contact our customer service team immediately.

Shipping Damage

All furniture is carefully inspected and professionally packaged before shipping. However, if your item arrives damaged:

Document the damage with photographs before unpacking
Note any visible damage on the delivery receipt
Contact us within 48 hours of delivery
Do not dispose of packaging materials until the claim is resolved

We will arrange for repair, replacement, or refund as appropriate for shipping-damaged items.

Cancellation Policy

Before Production Begins

Orders may be cancelled before production begins with a full refund of any payments made, minus a design consultation fee if applicable. Once you approve the final design and production begins, cancellation terms change as follows:

During Production

If you need to cancel an order after production has begun:

Within first 25% of production: 50% refund of total order value
Between 25-50% of production: 25% refund of total order value
Beyond 50% of production: No refund available

These terms account for materials purchased, labor invested, and opportunity costs.

Order Modifications

Design Changes

We understand that preferences may evolve during the design process. Design modifications requested before production begins can typically be accommodated without additional charge, depending on complexity.

Changes requested after production has begun may:

Incur additional costs for materials and labor
Extend the production timeline
Not be possible depending on production stage

Change Request Process

To request a modification to an existing order:

Contact us as soon as possible with your change request
We will assess feasibility and provide a revised quote if applicable
Written approval is required for any changes affecting price or timeline
Additional costs must be paid before work continues

Deposit and Payment Terms

Deposit Requirements

Custom furniture orders require a deposit to secure your production slot and cover initial material costs:

Standard Orders: 50% deposit at order confirmation
Large or Complex Projects: May require staged payments
Balance: Due upon completion, before delivery

Deposit Refundability

Deposits are refundable under the following conditions:

Order cancelled before production begins: Full deposit refund (minus consultation fee)
Manufacturing defect that cannot be remedied: Full deposit and payment refund
Significant delay caused by us exceeding agreed timeline by more than 30 days: Partial or full refund at our discretion

Stock and Display Items

Ready-Made Pieces

Occasionally, we may offer ready-made or display pieces for immediate purchase. These items have a different return policy:

Returns accepted within 7 days of delivery
Item must be in original condition, unused, with all tags and packaging
Refund will be issued minus a 15% restocking fee
Customer is responsible for return shipping costs

Natural Material Characteristics

Wood Variations

Solid wood is a natural material with inherent variations. The following characteristics are normal and do not constitute defects:

Variations in grain pattern and color
Natural mineral streaks and character marks
Subtle differences from sample materials
Minor movement due to humidity changes
Natural aging and patina development over time

Fabric and Leather

Similarly, natural fabrics and leathers may exhibit:

Slight color variations between dye lots
Natural texture variations in leather
Minor differences from swatches

These natural characteristics add to the unique beauty of handcrafted furniture and are not grounds for return.

How to Initiate a Return or Claim

Contact Us

If you believe your furniture has a defect or you need to discuss return options, please contact us:

Email your concern with order details and photographs
Call during business hours to speak with customer service
Visit our studio in person by appointment

Information Required

When contacting us about a return or claim, please provide:

Your order number and name
Description of the issue
Clear photographs showing the problem
Date of delivery
Your preferred resolution

Resolution Timeline

We will respond to all return and claim requests within 2 business days. Most issues can be resolved within 2-4 weeks, depending on the nature of the problem and the solution required.

Refund Processing

When a refund is approved:

Refunds are processed within 7-10 business days of approval
Refunds are issued to the original payment method
Bank processing time may add 5-7 additional business days
You will receive email confirmation when the refund is processed

Contact Information

For questions about this Return Policy or to initiate a return, please contact us:

Glowthpolishie
1313 NW Glisan St, Portland, OR 97209, US
Phone: +1 503-206-6919
Email: business@glowthpolishie.world

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your order will govern that transaction.